Customer Center – Namaste India Trip

1. Share the information needed for us to plan a suitable tour.
2. A professional travel consultant will email a proposal after receiving your inquiry.
3. You may modify the proposal until you are satisfied. We will then calculate and send the tour price.
4. After you confirm and pay the required deposit, reservations will be made according to the itinerary.

Yes, international flight-ticket assistance is available. Group quotations are based on group size, with categories such as 1 person, 2–5 people, 6–9 people and 10 or more people. Larger groups may receive greater discounts.

Payment options include credit card, PayPal, Western Union and wire or bank transfer. Your travel consultant can send a detailed payment guide by email.

Travellers over 12 are generally treated as adults by travel agencies and hotels. Children under 12 may receive different discounts depending on the booking. Confirm the applicable child policy with your consultant.

Before booking confirmation, itinerary alterations are processed without a change fee. After confirmation, the supplied policy states that a US$10 fee may apply per request. Departure-date or destination changes may also attract cancellation charges.

All changes are subject to availability. Changes caused by airline, surface-transport or other uncontrollable events may lead to a recalculation of the tour cost.

• A reservation around 30 days before travel is recommended.
• The remaining package payment is normally requested 20 days before arrival, except for special arrangements agreed with the consultant.
• Full credit-card payment may be required 15 days before arrival.
• A confirmation letter will describe proposed flights, hotels and tours. Similar alternatives may be offered if confirmed conditions change.

Yes. The required deposit depends on the services being booked. A cancellation request should be sent in writing to your travel consultant, and supplier or contractor charges may also be deducted.

Cancellation examples contained in the supplied Customer Center content:

1. 30 days or more before departure: full refund less a US$50 administration fee per person.
2. 30–15 days before departure: full refund less a US$100 administration fee per person.
3. 14–7 days before departure: 80% refund after non-refundable third-party charges.
4. 6–0 days before departure: 50% refund after non-refundable third-party charges.

No refund is provided for unused or missed ground arrangements, sightseeing, meals or accommodation. Traveller substitutions are treated as cancellations.

Important: Refer to the current Cancellation & Refund and Terms & Conditions pages before booking, because current applicable terms may differ.

Visa requirements depend on nationality and destination. Contact your travel consultant for guidance and verify the latest requirements with the relevant embassy or official immigration authority.

The guide and driver at each destination will not normally join your meal unless you invite them.

Most guides speak English. Guides speaking languages such as German, French, Spanish, Japanese and Italian may also be arranged. Share the language requirement when booking so the team can try to make a suitable arrangement.

Use banks or authorized money-exchange counters and keep your passport available where identification is required. Retain exchange receipts because they may be needed when converting remaining local currency back before departure.

Major cards such as MasterCard, Visa, Diners Club, American Express and JCB may be accepted at larger shopping centres, hotels, selected restaurants and airline-ticket outlets in major and medium-sized cities. Acceptance can be limited in small cities and remote rural areas, so carry a suitable backup payment method.

Carry relevant medical records in case of an emergency, along with your doctor's name, address and telephone number, emergency-contact details, and your insurance provider's information.

You may be able to convert remaining local money back into foreign currency using your passport and the exchange receipts issued by banks or authorized exchange counters. Keep those receipts safely throughout the trip.