Frequently Asked Questions (FAQs)

������ Payment Options

1️⃣ Domestic (Payment from within India)

• UPI
• Cheque / Demand Draft / Money Transfer
• Google Pay, Paytm, PhonePe, or other wallet app
• Debit Card
• Credit Card (3% bank charges apply)
• Bank Transfer (RTGS & NEFT)
• Cash Deposit

2️⃣ International (Payment from outside India)

• Credit Card (3% bank charges apply)
• Bank Transfer (SWIFT / International Wire Transfer)
• PayPal
• Western Union
• Wise

You can choose the method that suits you best for a smooth and secure payment process.

Credit Card: All payments made using Visa, MasterCard and American Express credit cards are accepted here. To pay using your credit card, you will need your Card number; Expiry date, Three-digit CVV number (found on the backside of your card).

After entering these details, you will be redirected to the bank's page to enter the online 3D Secure password or generate OTP.

Debit Card: All payments made using Visa, MasterCard, Maestro and Rupay debit cards are accepted here. To pay using your debit card at checkout, you will need your Card number; Expiry date (Optional for Maestro cards); Three-digit CVV number (Optional for Maestro cards).

You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment. Internationally issued Debit cards cannot be used for payments.

Yes - Namaste India Trip offers you the convenience of using your bank's Internet Banking service to make a payment. There are 53 Personal Banking and 22 Corporate banking options. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

Namaste India Trip accepts payment from UPI, but does not accept payments from Wallet.

Yes, If a guest uses our payment gateway, the following fees will be applied:

1. In the case of payment through a Credit Card or wallet, please add 3% transaction charges to the total amount payable while transferring the amount. (we receive the deducted amount in our bank account).
2. In the case of payment through Net banking, Debit card please add 2% bank charges to the total amount payable while transferring the amount.
3. For international transactions, please add 3.5% bank charges to the total amount payable while transferring the amount.

To avoid transaction fees, we advise our guests to pay using bank transfer, UPI, Google Pay, cheque, demand draft, NEFT, and RTGS IMPS.

Yes.

This would result in transaction failure. You will not be able to avail the benefits of paid services.

The bank restricts more than 3 failed payment attempts on a single account on the same day. Please retry using a different bank or try again the next day.

Yes. Your online mobile transaction on Namaste India Trip is secure with the highest levels of transaction security currently available on the Internet.

You can pay in INR, USD, GBP, or EURO.

The remaining balance is to be paid before your arrival or in some cases we have facility to pay upon arrival in cash in USD/GBP/Euro or by your Visa/Master cards with a 3% bank fee.

Yes, you can pay the total amount in advance.

Yes, as our gateways are secured with SSL certifications and encrypted data.

• Yes, We use Razorpay payment gateway for the security to avoid online theft and spam.
• Click here to know more the razor pay practice to secure online payment processing

A credit card can decline due to an invalid credit card number, expiration date, daily limit, insufficient funds, home address used instead of billing address or many other reasons. Sometimes banks put a limit or a restriction on a credit card charge. In this case, you may need to contact your credit card company for more information. Sometimes the card number itself is input incorrectly. Please check online to make sure the available credit card information is correct. You are welcome to give us a call to go over the credit card information by phone.

Namaste India Trip takes every precaution to protect your information. When you submit sensitive information via the website/email system, your information is protected both online and off-line.

You have the option to use Bank Transfer, by Cheque, by Demand draft, UPI, PayPal.

For the PayPal option just make sure that the PayPal email used for your payments matches with your email address used during your booking as part of our verification process.

GST is not included, 5% GST will be added.

We recommend that you book your tour as soon as all of your travel dates are set. This way we can secure your seats for your reservation as soon as possible. Many times our tours can become sold out. Tours that may show availability online can easily become sold out, depending on when the full payment for the reservation has been made.

You are welcome to make deposits or partial payments for your reservation, but until Namaste India Trip receives full payment for your reservation, your seats or tours will not be secured. Please make your complete payment as soon as possible so that we can confirm your seats or tours for your reservation.

You can book your trip by following the steps:

• Selecting the tour you are looking for fill the enquiry form
• You will receive a call and a proposal from our side
• Check if any changes required
• Pay the advance
• Congratulations your booking has been processed

Or

We have an option for online booking as well if you have a one who has busy schedule can book the trip online here are the steps:

• Select the tour you are looking for - check the itinerary
• Select the dates
• No. of adults, Kids
• Check the availability and price
• Select the Hotel Category, Select the Vehicle Type
• Recheck the details
• Confirm and pay the advance, Namaste India Trip also has an option of Book Now Pay Later.

Option 1: You can easily create your own tour by filling out the form available on our website. In this form, you'll need to specify the places you want to visit, your arrival and departure dates, the number of travelers, your preferred hotel category, and any special requests you may have. Once we receive these details, we will plan a customized tour and contact you the next day with all the specifics.

Option 2: Additionally, we offer an online tour planning tool on our website. This tool allows you to design your own tour, select the details you prefer, and even make an online payment.

Option 3: you can also directly email your tour requirements to us at mytrip@namasteindiatrip.com

Option 4: For immediate assistance, you can chat with our travel consultant via live chat or WhatsApp. We're here to help you every step of the way!

Usually, 25%–50% advance is required to confirm your booking. The remaining amount can be paid before departure (as per package terms).

You will receive a call from Our Representative and a proposal as per your Requirement.

Yes. After payment confirmation, you will receive:

• Payment invoice
• Hotel vouchers
• Transport details
• Complete itinerary
• Emergency contact details

Namaste India Trip respects your privacy. We will not under any circumstance sell or release your information to anyone. All of the information obtained from our website will be used for processing purposes only. The only e-mail you will receive from Namaste India Trip will be in regards to your reservation and other information you may have requested, such as newsletters and updates.

If your flight is delayed or canceled, please inform our transport or sales team as soon as possible. They will assist in adjusting your pick-up time, and if applicable, let you know if any additional charges apply. All relevant hotel details will be provided in your travel voucher for easy reference. We are committed to making the necessary arrangements to ensure your journey.

There is always a chance of heavy traffic, unexpected weather conditions, mechanical failures or other uncontrollable factors that may delay your return time. Therefore, we are not responsible for any related consequences to these unforeseeable events. However should such a problem occur, we will always try our best to arrange alternatives for our guests.

Our tour packages that are two days or longer generally include hotel accommodations and ground transportation. Additional expenses incurred during the tour would be for meals and optional tours. Please refer to the tour web page for the "Package Includes" and "Package Excludes" sections for more details.

For Namaste India Trip multi-day tours, two pieces of standard-sized luggage including one carry-on are generally accepted per passenger. The average luggage size is no more than 62 inches when adding the width, length and height of your luggage piece. Please be advised that these dimensions are just an average and may vary depending on tours. For a one day tour, we do not recommend you take luggages but only carry-on bags. We highly recommend you deposit your luggages in your hotel.

Our tour coaches are not usually equipped with a wheelchair lift or ramps. If the person with a disability can walk up and down the bus stairs and the wheelchair can be folded and stored in the bus trunk, there should not be any problem for the individual to join the tour. We will try to arrange for him/her to be seated in the front of the bus. Please make a note of the disability in the "Comments" section when you book the tour online.

Daily tour itineraries usually begin between 7:00 a.m. and 8:00 a.m. every morning and finish between 7:00 p.m. to 8:00 p.m., depending on the tour scheduled for that day. On average, the tours usually allow 1-2 hours for any place of interest depending on how much there is to see at the location. Some tours will take you to many well-known attractions in one day. All of our tours offer numerous activities for our travelers to get a full sightseeing experience during their excursion.

Click the link to check our fleet - https://www.namasteindiatrip.com/our-transport

Online platforms provide hotel listings and automated booking systems. We provide strategy, accountability, and personalized service.

Here’s the difference:

������ Destination Intelligence

We don’t just book hotels — we guide you with insider knowledge:

• Best areas to stay
• Seasonal travel insights
• Local conditions and crowd patterns
• Religious and festival timing guidance
• Safety and travel advisories

������ Negotiated Value & Competitive Pricing

We work directly with hotels and suppliers, which allows us to:

• Offer competitive pricing
• Provide value-added benefits (room upgrades, early check-in, special inclusions — subject to availability)
• Bundle services efficiently for better overall value

Sometimes the price may look similar online — but the inclusions and support level are different.

Personalized Itinerary Strategy

Online portals sell rooms. We design complete travel experiences.

• Customized daily planning
• Smart routing to avoid time waste
• Balanced sightseeing schedule
• Senior-friendly or child-friendly planning
• Luxury or budget alignment based on your goals

������ Real-Time & Enroute Support

During your journey, you are not alone.

If there is:

• Hotel issue
• Transport delay
• Weather disruption
• Medical emergency
• Last-minute change

We coordinate immediately. You speak to a real person — not a chatbot.

If you find a comparable rate:

• Share the details with us
• We will review and match wherever possible

Additionally, our bookings often include value-added services not visible on public portals.

Luxury pricing often varies due to:

• Dynamic hotel rates
• Seasonal demand
• Exclusive inventory
• Special experiences customization

For ultra-luxury travel, personalized quotation ensures accuracy and value.

For luxury and religious peak seasons, booking is recommended:

• 90–160 days in advance
• Earlier for festival or high-demand periods

Premium inventory sells out quickly.

We provide:

• Standard (2-star equivalent)
• Deluxe (3-star equivalent)
• Luxury (4-star equivalent)
• Premium (5-star equivalent)
• Heritage hotels (palaces, forts, and royal residences)
• Luxury camps (Desert camps, jungle camps, Himalayan luxury tents)
• Igloo / Eglu Style Stays (Unique dome-shaped snow or mountain accommodations)
• Pods & Capsule Hotels (Modern compact stays)
• Beach Resorts & Overwater Villas
• Eco-Lodges & Nature Retreats (Sustainable properties, Forest or riverside locations)
• Private Villas & Boutique Properties (Exclusive-use villas)

• (1) Check-In Timings: 1200 – 1500 Hours.
• (2) Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
• (3) Check-Out Timings: 1000 – 1200 Hours.
• (4) Late check-outs are available on request and subject to availability / Payment.

Yes, you can book extra hotel nights through us. Many guests like to give themselves a little more time in a destination before or after their trip.

Additional hotel nights can be added to your booking during the online booking process, simply select your departure date to begin the process. Or you can tell our team to add additional night.

Yes. We provide complete assistance for obtaining an Indian visa.

Our support includes:

• Guidance on the correct visa category (Tourist, Business, Medical, etc.)
• Step-by-step documentation checklist
• Online application support (where applicable)
• Appointment guidance (if required)
• Review of application before submission

While visa approval is solely at the discretion of the respective embassy or government authority, our team ensures your documentation is accurate and properly structured to reduce delays or rejections.

Yes. We provide visa assistance for selected international destinations as part of your travel planning.

Our international visa support includes:

• Destination-specific visa requirements briefing
• Customized document checklist
• Application form guidance
• Cover letter guidance (if required)
• Travel insurance coordination
• Flight & hotel documentation support for visa filing

For countries offering e-visa or visa-on-arrival, we guide you through the entire process.

For embassy-based visa destinations, we assist with documentation preparation and appointment coordination where applicable.

������ Important Note:

• Visa approval, duration, and processing time are subject to embassy or consulate policies.
• We strongly recommend applying well in advance, especially during peak travel seasons.
• Express processing options (where available) can be discussed at the time of booking

We will share a destination-specific packing guide before departure.

Our Tour Guides are knowledgeable with academic qualifications and licenses from the Ministry of Tourism.

Our tour guides are fluent English/ Italian / Spanish / Portuguese / French/ German/ Russian/ Hindi/ Japanese/ Thai/Chinese/ Korean speakers and you need to advise which language you would like our tour guide to use with you so that we get the best one for you.

Cancellation charges depend on:

• Tour type
• Destination
• Hotel policy
• Number of days before travel

Detailed cancellation policy will be shared in the package itself.

Refunds are usually processed within 3–14 working days, depending on the payment method and supplier policies.

Yes, we can work within any and all realistic budgets.

If you wish to amend or change your booking, you have to communicate your request to us in writing. Such requests for change or amendment will be accepted subject to availability. For more details check the terms and conditions.

A request in writing for transfer from one tour to another 30 days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. For more details check the terms and conditions.

We work with all airlines like Air India, Indigo, Spice jet, Singapore airline, Lufthansa, delta, emirates, Egypt Air, Air Cairo (Based on the availability and price at the time of booking)

Sure, you can book a flight on your own.

Yes, you can book flight direct on our website- we have best available fare.

Yes, we have the flexibility to change until the last minute and it would be with an extra charge from the airline.

Our luxury tour packages include:

• 5-Star / Boutique premium hotels
• Private chauffeur-driven vehicle
• Priority check-ins
• Personalized itinerary planning
• Private local guides
• Dedicated travel manager
• Premium vehicle category (Mercedes, BMW, Audi, SUV, etc. — subject to destination availability)

Every detail is curated for comfort, exclusivity, and privacy.

Yes. You can select your preferred hotel brands (Taj, Hilton, ITC, Accor, Radisson, Marriot, Leela, or room category (Suite, Villa, Ocean View, etc.).

If online booking is not available for luxury properties, our team will provide customized pricing on request.

Yes. We can arrange:

• Private local guides
• Cultural experts
• Spiritual guides (if required)
• Multi-language guides

Yes, we offer:

• Private yacht experiences
• Helicopter rides
• Fine-dining reservations
• Anniversary / birthday surprise setups
• Luxury spa & wellness sessions

Absolutely. We customize:

• Private villas
• Interconnecting suites
• Child-friendly luxury experiences

Yes. A dedicated travel manager remains available 24/7 for assistance during your journey.

We design bespoke journeys, not standard packages.

Our ultra-premium travel includes:

• Handpicked ultra-luxury hotels & private estates
• Fully customized itinerary architecture
• Private aviation, Helicopter or first-class assistance
• Confidential concierge support
• Exclusive, invite-only experiences

Every journey is curated based on your lifestyle, preferences, and expectations.

Yes. Client privacy is our priority.

• Personal data is strictly confidential
• Discreet booking process
• Private check-ins (where available)
• NDAs available upon request

We work with clients who value discretion.

Yes. We can arrange:

• Private jet charters
• Helicopter transfers
• Luxury yacht charters
• VIP airport assistance

All services depend on destination availability and regulatory approvals.

Yes. Subject to availability, we arrange:

• Private palace dinners
• After-hours museum access
• Celebrity chef experiences
• Spiritual retreats with respected gurus
• Invitation-only events

Our network allows access beyond standard tourism offerings.

We arrange stays in globally renowned properties such as:

• Taj Hotels (IHCL)
• Aman Resorts
• The Oberoi Group
• ITC Hotels
• Six Senses
• The Leela Palaces
• Marriott
• Hyatt Hotels
• Accor
• Hilton
• Heritage & Palaces
• Radisson Hotels
• Four Seasons Hotels and Resorts

Yes. We design travel around:

• Wellness & longevity
• Spiritual transformation
• Royal heritage experiences
• Golf & luxury leisure
• Art & culture immersion

This is not sightseeing. It is curated lifestyle travel.

Yes. You will have:

• A senior travel curator
• A 24/7 emergency contact
• Priority handling for future bookings

We focus on long-term relationships, not one-time transactions.

Yes, VIP darshan assistance is arranged wherever officially available and subject to temple authority rules.

Pooja can be arranged on request:

• Special archana
• Rudrabhishek
• Havan
• Personalized rituals

Charges depend on temple guidelines.

Yes. We design:

• Comfortable hotel stays
• Minimal walking itinerary
• Proper rest intervals
• Carrying tour manager
• Assistance support where required

Our Special Pilgrimage Tours are designed not just as temple visits, but as complete spiritual experiences that nurture devotion, peace, and inner connection.

������ Spiritual & Devotional Activities

• Bhajan & Kirtan Sessions – Group devotional singing to create a spiritually uplifting atmosphere
• Guided Yoga & Meditation Sessions – Morning sessions for mental clarity and physical balance
• Spiritual Discussions (Satsang) – Insightful conversations on scriptures, traditions, and life values
• Special Temple Pooja Arrangements – Organized rituals such as archana, abhishek, or havan (subject to temple rules)

������ Sacred Ritual Coordination

• VIP Darshan assistance (where officially available)
• Personalized pooja bookings
• Assistance with temple offerings & prasad arrangements
• Guidance on temple customs and rituals

������ Holistic Spiritual Experience

• Time allocated for personal meditation
• Visits to spiritually significant locations beyond main temples
• Interaction with local priests or spiritual guides (where possible)
• Peaceful accommodation environment near sacred sites

������ Comfortable & Organized Travel

• Well-planned itinerary with sufficient rest
• Senior-friendly pacing (if required)
• Dedicated tour coordinator
• Clean and comfortable accommodations
• 24/7 support throughout the yatra

������ What Makes It Special?

Our pilgrimage tours are thoughtfully designed to balance: Spiritual devotion, Cultural understanding, Personal reflection, Comfortable travel

We focus on creating a meaningful and peaceful experience — not just a sightseeing schedule.

Once you have returned home from your trip, you will receive an email from our customer support team, for the review. If you follow the link in this email, you will be able to leave a review of your experience.

Once you have returned home from your trip, you will receive an email from our customer support team, for the feedback. If you follow the link in this email, you will be able to leave a review of your experience.

You can redeem your Namaste India Trip (NIT) voucher before its expiry for your next adventure, whether it's a domestic or international trip. Additionally, if you're unable to use it yourself, you can generously offer the voucher to your friends or family, allowing them to enjoy a memorable experience as well. Just make sure to utilize it before it expires!

You can follow us on social media - facebook, Instagram, and Whatsapp Channel for the latest trips and offers.

You can earn reward points by:

• Referring friends
• Sharing video testimonials
• Writing blog reviews
• Booking repeat trips

Yes! If you refer a friend and they book any tour package with us, you will receive Reward Points as a thank-you gift.

How it works:

• Either you can give us your friend's/ relatives or known person number to us or you can give our number to him.
• Once their booking is confirmed, reward points will be credited to your account.
• Points can be used as a discount on your next trip.

������ There is no limit — the more friends you refer, the more you earn!

Absolutely! We truly value your experience.

If you share a genuine video testimonial about your tour experience:

• You will receive Reward Points or a special discount coupon for your next trip.
• Your video may be featured on our social media (with your permission).
• Selected videos may receive bonus rewards.

������ Tip: Share your real experience, hotel review, guide experience, and overall trip journey.

Yes, you can earn rewards for sharing your travel story!

You can:

• Write a blog and send it to us via email.
• Publish it on your own blog or LinkedIn.
• Submit it to our website (if guest blog option is available).

After review:

• You will receive Reward Points or a travel discount voucher.
• Exceptional blogs may be featured on our website.

������ Your blog can include itinerary highlights, tips, photos, and personal experience.

Booking your next trip is simple:

1. Visit our website.
2. Select your preferred destination and package.
3. Click on “Book Now” or contact our travel expert.
4. Confirm your dates and make the payment.

Alternatively, you can:

• Call us directly
• Message us on WhatsApp
• Email us for customized packages

✨ Returning customers can also redeem their Reward Points during booking.

• Transparent pricing
• 24/7 support
• Verified hotels
• Customized packages
• Dedicated travel expert

You are never alone during your journey.

From the moment you arrive at your destination, our team remains connected with you throughout the tour.

Here’s how we ensure smooth support:

• Our representative receives you at the arrival point
• Dedicated driver and transport team remain assigned to your trip
• Hotel coordination is handled directly by our operations team
• A WhatsApp group is created before your trip begins
• Daily program updates are shared one day in advance

If you face any issue — whether related to hotel, transport, sightseeing, timing, or any emergency — simply message in the WhatsApp group. Our team responds immediately and coordinates the resolution.

We provide 24/7 customer support for complete peace of mind.

• Registered travel company
• GST invoice provided
• Secure payment gateway
• Written confirmation vouchers
• Ministry approved
• IATA Accredited
• Members of various travel Association

We operate with complete financial transparency.

Yes, GST invoice is provided for all eligible bookings.

Yes. We offer customized honeymoon packages with romantic inclusions like candlelight dinner, room decoration, etc.

Yes. We design comfortable itineraries with relaxed schedules for senior travelers.

Travel insurance is optional but highly recommended. It can be added at extra cost.